1. Lilliputs Complex

    Report -

    We visited the home to find out about the services provided there, and what service users and staff think about it.

    [We have carried out three visits; all of our reports are available below]

  2. Peel Way

    Report -

    We visited the home to find out about the services provided there, and what service users and staff think about it.

    [We have carried out one visit; our report is available below]

  3. Sarnett House

    Report -

    We visited the home to find out about the services provided there, and what service users and staff think about it.

    [We have carried out one visit; our report is available below]

  4. WDP Havering - Drug and Alcohol Advice Centre

    Report -

    We visited the facility to find out about the services provided there, and what service users and staff think about it.

    [We have carried out one visit; our report is available below]

  5. The Learning Centre

    Report -

    We visited the facility find out about the services provided there, and what service users and staff think about it.

    [We have carried out one visit; our report is available below]

  6. Our finances

    Report -

    We are publicly funded through Havering Council (although we also generate some income in other ways). Details of our income and expenditure are available.

  7. Annual Accounts, 2019/20

    Report -

    These are the Annual Accounts for 2019/20

  8. Latest Monthly Financial Report

    Report -

    Our latest Monthly Financial Report shows income and expenditure for last month. The report is updated on, or soon after, the first working day of the current month.

  9. Community Rehabilitation Community Treatment Team

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  10. Ogura Ward, Goodmayes Hospital

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.
    We have carried out two visits; all of our reports are available below

  11. Goodmayes Hospital, Turner Ward, Sunflower Court,

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  12. King George Hospital, Foxglove, Jasmine and Japonica Wards

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  13. Queen's Hospital, Accident & Emergency Department (including Medical and Elders Receiving Units)

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  14. Queen’s Hospital, Romford: Ambulance Waiting Area

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  15. Changes to chemotherapy services at BHRUT: a review of patient experience

    Report -

    The Healthwatch organisations from Redbridge, Havering and Barking and
    Dagenham were asked by the Outer North East London Joint Health Scrutiny
    Committee to gather the views of patients using chemotherapy services at
    BHRUT

  16. Queen's Hospital - Discharge Lounge

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  17. Queen’s Hospital: Outpatients’ Department – Fire Evacuation Procedure

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  18. Queen's Hospital - Maternity Unit

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

    We have carried out three visits; all of our reports are available below

  19. Queen's Hospital - Mealtimes

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.
    We have carried out three visits; all of our reports are available below

  20. Annual Accounts, 2018/19

    Report -

    These are the Annual Accounts for 2018/19

  21. Annual Accounts, 2017/18

    Report -

    These are the Annual Accounts for 2017/18

  22. Annual Accounts, 2016/17

    Report -

    These are the Annual Accounts for 2016/17

  23. Annual Accounts, 2015/16

    Report -

    These are the Annual Accounts for 2015/16

  24. Annual Accounts, 2014/15

    Report -

    These are the Annual Accounts for 2014/15

  25. Annual Accounts, 2013/14

    Report -

    These are the Annual Accounts for 2013/14

  26. Annual Report, 2019/20

    Report -

    This is our Annual Report for 2019/20

  27. Annual Report, 2018/19

    Report -

    This is our Annual Report for 2018/19

  28. Queen’s Hospital, Ophthalmology Outpatients’ Department

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  29. Queen’s Hospital, Outpatients' Department

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  30. Queen’s Hospital: Pharmacy

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  31. Queen’s Hospital, Public areas

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  32. Queen’s Hospital, Sky Ward A

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  33. Queen’s Hospital, Tropical Lagoon and Tropical Bay Wards (Paediatrics)

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  34. Queen's Hospital, Emergency Department (A&E) Announced visits: 30 January and 19 September 2018 Emergency Department (A&E) Announced visits: 30 January and 19 September 2018 Unannounced visit: 9 March 2018Unannounced visit: 9 March 2018

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.
    We visited three times and the report is below.

  35. Annual Report, 2017/18

    Report -

    This is our Annual Report for 2017/18

  36. Annual Report, 2016/17

    Report -

    This is our Annual Report for 2016/17

  37. Annual Report, 2015/16

    Report -

    This is our Annual Report for 2015/16

  38. Annual Report, 2014/15

    Report -

    This is our Annual Report, for 2014/15.

  39. Annual Report, 2013/14

    Report -

    This is our first Annual Report, for 2013/14

  40. Neave Crescent Care Home and Respite Care

    Report -

    We visited this home to find
    out about the services provided there, and
    what service users and staff think about it.

  41. Deaf Inclusion Project Enter & View Reports

    Report -

    Queen’s Hospital Romford Emergency Department 24th April 2015
    University College Hospital Emergency Department 5th May 2015
    Newham Hospital Emergency Department 6th May 2015


  42. Saint Francis Hospice - visited 9 October 2015

    Report -

    We visited this [home/practice/facility] to find
    out about the services provided there, and
    what service users and staff think about it.

  43. Enter & View GP Hub and associated services May - July 2016

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  44. Safeguarding Adults is everybody’s business

    News -

    Last year, the Havering Safeguarding Adults Board asked us to find out what local people understand about safeguarding and its implications.

    We have now completed another survey - see below..

  45. Improving health and social care in Havering...

    Report -

    Plans and programmes for improvement in health and social care services are proposed by NHS organisations or the local authority. In many cases, we will have supported the development of these plans in some way.

  46. Our constitution

    Report -

    We are a Community Interest Company, limited by guarantee, set up specifically to provide a Healthwatch service in Havering, under contract to Havering Council.

  47. Healthwatch Members' Meeting (formerly Management Board) – 28 September 2021

    Report -

    At this meeting, Members received information about current activities and concerns, and finance. It was agreed that the meeting should be renamed "Members' Meeting" and the Governance Committee renamed as the "Governance Board".

  48. General Meetings of Company members

    Report -

    We hold an Annual General Meeting at the end of June - and also Extraordinary meetings at other times.

    You will find the minutes of these meetings on this page.

    Our next Annual General Meeting is due to be held at the end of June 2024.

  49. Annual Report, 2020/21

    Report -

    This is our latest Annual Report

  50. Annual Report, 2020/21

    News -

    Our Annual Report for 2020/21 is now available...