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Your spotlight on local services

It starts with you - Tell us what you think...

Have you ever been to a hospital ward, or a surgery, or a pharmacy or an optician's store? Did you enjoy the experience? Or was it dreadful?

We want to know what YOU think about your experience. Whether you want to tell us about a bad experience or offer a compliment about a good experience, IT STARTS WITH YOU! Please Tell Us What You Think...


If you have concerns about the way in which someone you know is being looked after, whether in a care or nursing home, or in a NHS facility, or even in their own home, you can raise them with Havering's Council's Adult Safeguarding Team. Click here to go to Havering Council's Safeguarding Adults webpage for more information.

You can also report concerns directly to the CQC. See below If you want to complain about an NHS service, please go to Complaining about an NHS service, below

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PLEASE NOTE THAT OUR OFFICES ARE CLOSED FOR THE CHRISTMAS AND NEW YEAR BREAK FROM THURSDAY 17 DECEMBER UNTIL WEDNESDAY 6 JANUARY. We will be monitoring emails during that time but may not be able to respond straight away.

You can contact us by letter, telephone or email at:



 01708 303300


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Useful information

Did you know? You can adjust the appearance of our website by going to the top of the page and clicking on the text size and colour options.

Please note that we are unable to deal with individual complaints or problems but look at how "the system" works; if you need urgent help with a problem or complaint, please go to our Frequently Asked Questions section.

Our office is open from 9.30am-4pm, Monday to Thursday. We are closed Friday to Sunday but you can you use our voicemail to leave a message and we will get back to you as soon as we can.

Some pages on our website contain links to other websites. Healthwatch Havering cannot accept responsibility for the content of other organisations' websites.


Working to become dementia friendly - click here for more information

Havering Healthwatch C.I.C.

Queen's Court, 9-17 Eastern Road, Romford RM1 3NH