It starts with you - Tell us what you think...
Have you ever been to a hospital ward, or a surgery, or a pharmacy or an optician's store? Did you enjoy the experience? Or was it dreadful?
We want to know what YOU think about your experience. Whether you want to tell us about a bad experience or offer a compliment about a good experience, IT STARTS WITH YOU! Please Tell Us What You Think...
If you have concerns about the way in which someone you know is being looked after, whether in a care or nursing home, or in a NHS facility, or even in their own home, you can raise them with Havering's Council's Adult Safeguarding Team. Click here to go to Havering Council's Safeguarding Adults webpage for more information.
You can also report concerns directly to the CQC. See below If you want to complain about an NHS service, please go to Complaining about an NHS service, below
Tell us what you think...
You can complete a Tell Us What You Think form online. There is no need to give us contact details but it will make it easier for us to deal with your form if you do.
When you have completed the form, you can email it to enquiries@healthwatchhavering.co.uk , or post or drop it to us at Queen's Court, 9-17 Eastern Road, Romford RM1 3NG
You can also have a pad of reply-paid forms for completion whenever you want to tell us what you think about a facility; just contact us as above, or by phone on 01708 303300, and we'll send you some. We can even supply you with a display stand/dispenser if you know somewhere, such as a reception desk, from which they can be distributed...
For details of our privacy policy and how we safeguard personal data, click here
HW LONG - Havering from Healthwatch Havering on Vimeo.
To let us know what you think, download, print and complete the form on the download link below, then send it to us.
Downloads
Report concerns to the CQC
You can report any concners you have about a Helath or Social Care facility - click here to do so...
Complaining about an NHS service
Healthwatch Havering cannot help individuals with complaints about NHS services. The Havering NHS Complaints Advocacy service is, however, able to do so. You can contact them on 020 7510 1081 or 01708 560660, or by email to havering.advocacy@mithn.org.uk .
For more details, please click below for the service's Self-Help pack.
Downloads
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PLEASE NOTE THAT OUR OFFICE WILL BE CLOSED FOR THE CHRISTMAS AND NEW YEAR BREAK FROM 4pm WEDNESDAY 18 DECEMBER UNTIL 9.30am ON MONDAY 6 JANUARY 2020.
WE WISH ALL OUR USERS A MERRY CHRISTMAS AND A HAPPY NEW YEAR
You can contact us by letter, telephone or email at:
Freepost HEALTHWATCH HAVERING
01708 303300
enquiries@healthwatchhavering.co.uk
Click here to see Havering's Community Services directory
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Useful information
Did you know? You can adjust the appearance of our website by going to the top of the page and clicking on the text size and colour options.
Please note that we are unable to deal with individual complaints or problems but look at how "the system" works; if you need urgent help with a problem or complaint, please go to our Frequently Asked Questions section.
Our office is generally open between 9.30am and 4pm, Monday to Thursday; at other times, emails and telephone calls are monitored and will be responded to (but not necessarily immediately). We are only able to see people by prior appointment.
Some pages on our website contain links to other websites. Healthwatch Havering cannot accept responsibility for the content of other organisations' websites.
Working to become dementia friendly - click here for more information
Havering Healthwatch C.I.C.
Queen's Court, 9-17 Eastern Road, Romford RM1 3NH
