Healthwatch staff member talking to group of people

Who we are and what we do

We are the independent voice of people who use health and social care services in Havering. We’re here to make sure that those running services put the people of our borough at the heart of care. 

Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

We focus on ensuring that people’s worries and concerns about current services are addressed.

We work to get services right for the future.



How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to us to find information about health and social care services available locally.

Before the disruption caused by the Covid pandemic began in March 2021, we had a very active programme of visiting Queen's Hospital, residential care and nursing homes and GP practices using our statutory Enter & View powers. Since then, however, it has been impossible for us to carry out those visits and the programme has been suspended. We are hoping to resume the programme as soon as practicable. 

Click here to see the statutory list of the people we have authorised to carry out Enter & View visits.

Our approach

People's views come first - especially those who find it hardest to be heard.

We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

Tell us what you think

Tell us your experience of health and social care services and help make care better.

Find out more

Advice and information

Find out about more about how we can help you access the support you need to live well.

Find out more

Our Board Meetings

Three board members stood together

Find out more about our Board meetings.

Information about our Board

Our team

Two female staff members

Meet our staff and volunteers.

Meet the team