1. Our reports on Adult Social Care facilities

    Report -

    Look here for our reports about the social care facilities we have visited and reported on...

  2. Dental Services in Havering

    Report -

    During October 2020, we surveyed dental practices in Havering, prompted by many reports by residents of difficulty in obtaining dental treatment during the pandemic.

    Of the 27 practices that responded, only 4 were accepting new NHS patients...

  3. Our reports on General Practitioners' practices and surgeries

    Report -

    Look here for our reports about the GPs' surgeries and practices we have visited and reported on...

  4. Queen's Hospital - A&E/Emergency Department - June 2016

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  5. Our reports on Community Health, Mental Health and Dental Services

    Report -

    Look here for our reports on Community Health facilities, Mental Health services and Dental surgeries

  6. Services in Havering for people who have a visual impairment: a review

    Report -

    In June 2018, we published a report about Services in Havering for people who have a visual impairment, which followed a survey we had carried out of people who had a visual impairment.

  7. Healthwatch Board meeting - 10 December 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  8. Healthwatch Board meeting – 30 June 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  9. Healthwatch Board meeting - 10 December 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  10. Healthwatch Board meeting – 25 June 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  11. Abbcross Nursing Home

    Report -

    We have visited Abbcross Nursing Home to find out about the services provided there, and what service users and staff think about it.

    We have carried out three visits; all of our reports are available below.

  12. Healthwatch Board meeting - 12 February 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  13. Healthwatch Board meeting – 22 January 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  14. Healthwatch Board meeting – 15 October 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  15. Healthwatch Board meeting - 26 June 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available.
    The Company AGM took place on the same day; the AGM minutes are also available.

  16. Healthwatch Board meeting – 29 May 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  17. Policies and procedures - Enter & View of health and social care facilities

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.

  18. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  19. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  20. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  21. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  22. Policies and procedures - the legislation governing Healthwatch activity

    Report -

    All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.

  23. Our Annual Reports

    Report -

    Our Annual Reports give an account of our activities in the year (April to March) just passed. They are published around the end of June.

    Our annual Report for 2022/23 is now available.

  24. Whipps Cross Hospital

    Report -

    We visited Whipps Cross Hospital Emergency Department
    and the Margaret Centre to find out about the services provided there, and what service users and staff think about it.

  25. Queen's Hospital, Emergency Department (A&E) Streaming and Urgent Care Centre provided by PELC

    Report -

    We visited the Emergency Department (A&E - Accident and Emergency) at Queen's Hospital to find out about the services provided there, and what service users and staff think about it.

  26. Dothan House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    We have carried out two visits; all of our reports are available below.

  27. Healthwatch Board meeting - 15 April 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  28. Alton House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.

    [We have carried out three visits; all of our reports are available below]

  29. Arran Manor

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; all of our reports are available below]

  30. Abbeleigh House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  31. Ashbrook Nursing Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  32. Ashling House Residential Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; the reports are available below]

  33. Barleycroft Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out several visits; all of our reports are available below]

  34. Beech Court Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; all of our reports are available below]

  35. Clover Cottage

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  36. Cranham Court

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; all of our reports are available below]

  37. Derham House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]

  38. Ebury Court Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]

  39. Emerson Court Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]

  40. Faringdon Lodge

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  41. The Fountains Care Centre

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out three visits; all of our reports are available below]

  42. Freshfields Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]

  43. Havering Court

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; all of our reports are available below]

  44. Heatherbrook Nursing Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]



  45. Hillside Nursing Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out three visits; all of our reports are available below]

  46. Hornchurch Nursing Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out three visits; all of our reports are available below]

  47. Ladyville Lodge

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]

  48. Langley House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  49. Little Gaynes Rest Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]

  50. The Lodge Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out four visits; all of our reports are available below]