NHS 111 Call-first

To ensure that Accident and Emergency (A&E) departments are able to give patients the best possible care in a safe and timely way, and to avoid people being kept waiting to be seen, the NHS is asking patients to call NHS 111 first.

Calling 111 will help avoid unnecessary and lengthy waits, and ensure that they are seen by the right people for their needs. It will also reduce the risk of acquiring Covid-19 infection through unnecessary exposure.

The Royal College of Emergency Medicine and Healthwatch England has produced a set of Frequently Asked Questions - FAQs - about this new approach. Click here to read the FAQs...

Coping with coronavirus

Visit the official Government website for the latest general information - https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response . Be guided only by that website - it is the only source of authoritative information. Don't be fooled by deliberate misinformation or "fake news"!

If you wish to volunteer to help, contact the Havering Volunteer Centre, who are conducting the appropriate safeguarding requirements.

Please contact them on 01708 922214 or email volunteering@haveringvc.org.uk, and they will do the rest.

Havering Council has a free-to-call helpline for residents with urgent needs because of coronavirus - 0800 368 5201. You can call between 8.30am and 6pm on weekdays and between 11am and 4pm at the weekend.

Useful help on coping with coronavirus

Streets Apart walking programme

People are emerging after lockdown and enjoying being outside again.

Feeling the sunshine, breathing deeply and stretching their legs!

Join Streets Apart for a weekly walk near where you live. We will go at a pace and to a distance that suits you, for relaxed and enjoyable company.

For more information call Patricia Edeam on 0771 461 6599 or email patricia.edeam@livingstreets.org.uk

Visit our website: livingstreets.org.uk/streetsapart

Find us on Facebook at Streets Apart: Walking with over 65's in Essex

Click here for more information

Health and Social Care reviews - our monitoring reports on premises and services

Find out about the monitoring reports we published following Enter and View visits and other inquiries. You can also see responses that we have had from proprietors and managers, where available, and the outcomes of recommendations we have made... Read more

Have your say... Event Reports and follow-up

Find out about our consultation events, giving local people a say in the development of their health and social care services. Where available, the individual pages also include any formal responses we have received... Read more

Improving health and social care in Havering...

In addition to our "Have your say..." programme and Enter and View Visit reports, we post here reports, recommendations and presentations from other organisations about improving health and social care in Havering... Read more

It Starts With You: Tell Us What You Think...

Have you ever been to a hospital ward, or a surgery, or a pharmacy or an optician's store? Did you enjoy the experience? Or was it dreadful? TELL US WHAT YOU THINK... Read more

What we do, and how we do it...

On these pages you will find our Annual Report and our Annual Accounts, details of our policies and procedures and an outline of how we make decisions about our business and activities, Read more

Working with others

Healthwatch Havering works with a range of other organisations - national and local - government, NHS, private sector and voluntary... Read more

Frequently asked questions - and joining us

We are here to listen but if you have a question that you think other people have already asked, have a look here first... Read more

Data protection and Freedom of Information

We NEVER share information about people we deal with without their express permission. Our policy is to be open about the issues with which we deal, except where to do so would involve divulging protected information... Read more

All about us:

Watch our videos:

You can contact us by letter, telephone or email at:

Freepost HEALTHWATCH HAVERING

01708 303300

enquiries@healthwatchhavering.co.uk

Join our Friends Network

Useful information

Did you know? You can adjust the appearance of our website by going to the top of the page and clicking on the text size and colour options.

Please note that we are unable to deal with individual complaints or problems but look at how "the system" works; if you need urgent help with a problem or complaint, please go to our Frequently Asked Questions section.

Our office is open from 9.30am-4pm, Monday to Thursday. We are closed Friday to Sunday but you can you use our voicemail to leave a message and we will get back to you as soon as we can.

Some pages on our website contain links to other websites. Healthwatch Havering cannot accept responsibility for the content of other organisations' websites.

Working to become dementia friendly - click here for more information

Havering Healthwatch C.I.C.

Queen's Court, 9-17 Eastern Road, Romford RM1 3NH