To ensure that Accident and Emergency (A&E) departments are able to give patients the best possible care in a safe and timely way, and to avoid people being kept waiting to be seen, the NHS is asking patients to call NHS 111 first.
Calling 111 will help avoid unnecessary and lengthy waits, and ensure that they are seen by the right people for their needs. It will also reduce the risk of acquiring Covid-19 infection through unnecessary exposure.
The Royal College of Emergency Medicine and Healthwatch England has produced a set of Frequently Asked Questions - FAQs - about this new approach. Click here to read the FAQs...
Havering Council has a free-to-call helpline for residents with urgent needs because of coronavirus - 0800 368 5201. You can call between 8.30am and 6pm on weekdays and between 11am and 4pm at the weekend.
Find out about the monitoring reports we published following Enter and View visits and other inquiries. You can also see responses that we have had from proprietors and managers, where available, and the outcomes of recommendations we have made... Read more
Find out about our consultation events, giving local people a say in the development of their health and social care services.
Where available, the individual pages also include any formal responses we have received... Read more
In addition to our "Have your say..." programme and Enter and View Visit reports, we post here reports, recommendations and presentations from other organisations about improving health and social care in Havering... Read more
We NEVER share information about people we deal with without their express permission. Our policy is to be open about the issues with which we deal, except where to do so would involve divulging protected information... Read more
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