1. Queen's Hospital - A&E/Emergency Department - June 2016

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  2. Policies and procedures - Enter & View of health and social care facilities

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.

  3. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  4. Whipps Cross Hospital

    Report -

    We visited Whipps Cross Hospital Emergency Department
    and the Margaret Centre to find out about the services provided there, and what service users and staff think about it.

  5. Queen's Hospital, Emergency Department (A&E) Streaming and Urgent Care Centre provided by PELC

    Report -

    We visited the Emergency Department (A&E - Accident and Emergency) at Queen's Hospital to find out about the services provided there, and what service users and staff think about it.

  6. Goodmayes Hospital, Turner Ward, Sunflower Court,

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  7. King George Hospital, Foxglove, Jasmine and Japonica Wards

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  8. Queen's Hospital, Accident & Emergency Department (including Medical and Elders Receiving Units)

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  9. Queen’s Hospital, Romford: Ambulance Waiting Area

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  10. Changes to chemotherapy services at BHRUT: a review of patient experience

    Report -

    The Healthwatch organisations from Redbridge, Havering and Barking and
    Dagenham were asked by the Outer North East London Joint Health Scrutiny
    Committee to gather the views of patients using chemotherapy services at
    BHRUT

  11. Queen's Hospital - Discharge Lounge

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  12. Queen’s Hospital: Outpatients’ Department – Fire Evacuation Procedure

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  13. Queen's Hospital - Maternity Unit

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

    We have carried out three visits; all of our reports are available below

  14. Queen's Hospital - Mealtimes

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.
    We have carried out three visits; all of our reports are available below

  15. Queen’s Hospital, Ophthalmology Outpatients’ Department

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  16. Queen’s Hospital, Outpatients' Department

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  17. Queen’s Hospital: Pharmacy

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  18. Queen’s Hospital, Public areas

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  19. Queen’s Hospital, Sky Ward A

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  20. Queen’s Hospital, Tropical Lagoon and Tropical Bay Wards (Paediatrics)

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  21. Queen's Hospital, Emergency Department (A&E) Announced visits: 30 January and 19 September 2018 Emergency Department (A&E) Announced visits: 30 January and 19 September 2018 Unannounced visit: 9 March 2018Unannounced visit: 9 March 2018

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.
    We visited three times and the report is below.

  22. Deaf Inclusion Project Enter & View Reports

    Report -

    Queen’s Hospital Romford Emergency Department 24th April 2015
    University College Hospital Emergency Department 5th May 2015
    Newham Hospital Emergency Department 6th May 2015


  23. Improving health and social care in Havering...

    Report -

    Plans and programmes for improvement in health and social care services are proposed by NHS organisations or the local authority. In many cases, we will have supported the development of these plans in some way.

  24. Havering and the Coronavirus pandemic - the story so far: March 2020- October 2021

    Report -

    This review examines the course of the Covid pandemic in Havering, bringing together various facts and figures into a single document that will hopefully help understanding of how the pandemic evolved in Havering.

  25. Because we all care - Voices of disabled residents and Covid 19 - North East London

    Report -

    Over several months in 2021, at the request of the North East London CCG, we worked with all of the Healthwatch organisations covering North East London to find out how disabled people had coped during the Covid pandemic.

  26. Delayed Referrals to Treatment - Barking, Havering and Redbridge University Hospitals Trust

    Report -

    In 2013, it emerged that a computer error during the migration of data from one computer system to another had resulted in delays for a significant number of patients in receiving treatment at Queen’s Hospital, Romford and King George Hospital.

  27. Care Homes Direct Enhanced Service (DES) Survey

    Report -

    Healthwatch across North East London came together to deliver this additionally commissioned project seeking insight into GP services provided to Care Home residents, in each of the eight boroughs in the region.

  28. North East London Local Maternity and Neonatal System Equity and equality strategy and action plan

    Report -

    Healthwatch Havering, with other Healthwatch and the NHS in North East London have worked to find out what changes are needed in the Local Maternity and Neonatal System to improve the service, especially for minorities and deprived communities.

  29. Accident and Emergency Services at Queen's Hospital

    Report -

    Streaming and Urgent Treatment, Emergency Department and Ambulance Receiving Centre.

    At the end of September 2022, Healthwatch Havering carried out an Enter and View visit to the Accident and Emergency (A&E) Services at Queen's Hospital, Romford.

  30. London Ambulance Service - What you told us

    Report -

    Earlier this year, we joined Healthwatch across London to discover what Londoners thought about the London Ambulance Service (LAS). The LAS commissioned this work as part of the background to developing their five-year Strategic Plan for 2023-2028.

  31. Maternity Choices

    Report -

    In December 2022, we joined with Healthwatch across North East London to carry out an extensive survey on behalf of NHS North East London to find out the demand for, and nature of, culturally sensitive Maternity care provision with North East London.

  32. Urgent Treatment Centre at Harold Wood Polyclinic - Enter & View visit

    Report -

    We carried out an Enter and View visit to the Urgent Treatment Centre (UTC) at Harold Wood Polyclinic in December 2023.