London Ambulance Service - What you told us
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We joined colleagues from most of the Healthwatch in North East London to carry out a survey of patients' views and also held several focus group meetings at which local people were able to tell us in depth what they thought of the LAS and experiences they had had of its services.
In North East London, the LAS operates both the 999 ambulance service and the NHS 111 health advice line service. People told us about their experiences as patients and as passers-by helping people in need of ambulance assistance.
You can read our full report by downloading it from the link below. You can also read a summary report of the responses from people across North East London by clicking the second link below.
These reports - and others from Healthwatch elsewhere in London - together with other evidence gathered by the LAS have been used to help formulate the Service's five-year strategic plan.
When that plan has been published, we will provide a link to it here.
