1. Seven pieces of information that you should expect to receive after being diagnosed with dementia

    Advice and Information -

    Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis.

  2. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  3. Safeguarding Adults in Havering

    News -

    Who are the Havering Safeguarding Adults Board (SAB) and why they are important?

  4. Improving health and social care in Havering...

    Report -

    Plans and programmes for improvement in health and social care services are proposed by NHS organisations or the local authority. In many cases, we will have supported the development of these plans in some way.

  5. Advocacy - help with getting yourself heard

    Advice and Information -

    If you find it difficult to express yourself, and you don’t have a friend or relative who can support you, Havering Integrated Advocacy service can help make sure your voice is heard.

  6. Turning unhealthy habits around: How older adults can feel better with a few changes

    Advice and Information -

    Changing unhealthy habits is never easy; there may be many factors at play, such as a physical ailment, a mood disorder such as depression, or a busy schedule that prevents a person from engaging in healthy practices.

  7. The Care Act 2014

    Advice and Information -

    The Care Act 2014 underpins all the welfare work done by local authorities, setting out in one place, local authorities’ duties in relation to assessing people’s needs and their eligibility for publicly funded care and support.

  8. Our Friends Network Archive

    Advice and Information -

    We regularly send emails to our Friends Network to keep people updated about changes to local health and social care services and facilities, and to pass on other information and news.

  9. Because we all care - Voices of disabled residents and Covid 19 - North East London

    Report -

    Over several months in 2021, at the request of the North East London CCG, we worked with all of the Healthwatch organisations covering North East London to find out how disabled people had coped during the Covid pandemic.

  10. Tips for new parents - and grandparents!

    Advice and Information -

    New parents (and grandparents, too) often have questions about how to look after their new family member - or members!

    We hope the resources on this advice page will be helpful...

  11. Help for people with learning disabilities and Autism who need to go to hospital

    Advice and Information -

    Barking, Havering and Redbridge University Hospitals Trust (BHRUT) has a number of resources available to support patients with Learning Disabilities and/or Autism and their care networks, before, during and after their hospital visit or appointment.

  12. Government's new plan for social care

    News -

    The Government has now published its new social care plan in a white paper, "People at the Heart of Care: adult social care reform".

  13. Strong bones after 50 - osteoporosis and fragility fractures

    Advice and Information -

    There are an estimated half a million fragility fractures in the UK each year, many of which could be prevented with earlier diagnosis. Osteoporosis is a condition that weakens bones, making them fragile and more likely to break.

  14. North East London Local Maternity and Neonatal System Equity and equality strategy and action plan

    Report -

    Healthwatch Havering, with other Healthwatch and the NHS in North East London have worked to find out what changes are needed in the Local Maternity and Neonatal System to improve the service, especially for minorities and deprived communities.

  15. Support for people living with autism or a learning disability

    News -

    We have been working with Havering Council and the local NHS to find out what people think about the services available to people in Havering living with autism or a learning disability (or are the carer of a person) and what improvements they think are needed.

  16. House Hunting Considerations for Parents of Children with Autism

    Advice and Information -

    For parents of children on the autism spectrum, the process of house hunting and moving can be particularly stressful.

  17. Services for people who are Deaf or hearing impaired updated

    News -

    We have been working with Havering Council and the NHS in Havering to find out what services are available to people in Havering who are Deaf or have a hearing impairment (or their families and friend) and what improvements are needed.

    We have received comments from Deaf service users, their families, friends and informal carers and from professionals who work with them.

  18. Healthwatch Board meeting - 10 December 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  19. Healthwatch Board meeting – 30 June 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  20. Healthwatch Board meeting - 10 December 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  21. Healthwatch Board meeting – 25 June 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  22. Healthwatch Board meeting - 12 February 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  23. Healthwatch Board meeting – 22 January 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  24. Healthwatch Board meeting – 15 October 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  25. Healthwatch Board meeting - 26 June 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available.
    The Company AGM took place on the same day; the AGM minutes are also available.

  26. Healthwatch Board meeting – 29 May 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  27. Policies and procedures - Enter & View of health and social care facilities

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.

  28. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  29. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  30. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  31. Policies and procedures - the legislation governing Healthwatch activity

    Report -

    All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.

  32. Our Annual Reports

    Report -

    Our Annual Reports give an account of our activities in the year (April to March) just passed. They are published around the end of June.

    Our annual Report for 2022/23 is now available.

  33. Healthwatch Board meeting - 15 April 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  34. Directors' written decisions

    Report -

    Some business decisions are taken by our Directors under delegated authority, usually on grounds of urgent or because they are considered to be of minor importance.

  35. Our finances

    Report -

    We are publicly funded through Havering Council (although we also generate some income in other ways). Details of our income and expenditure are available.

  36. Annual Accounts, 2019/20

    Report -

    These are the Annual Accounts for 2019/20

  37. Latest Monthly Financial Report

    Report -

    Our latest Monthly Financial Report shows income and expenditure for last month. The report is updated on, or soon after, the first working day of the current month.

  38. Annual Accounts, 2018/19

    Report -

    These are the Annual Accounts for 2018/19

  39. Annual Accounts, 2017/18

    Report -

    These are the Annual Accounts for 2017/18

  40. Annual Accounts, 2016/17

    Report -

    These are the Annual Accounts for 2016/17

  41. Annual Accounts, 2015/16

    Report -

    These are the Annual Accounts for 2015/16

  42. Annual Accounts, 2014/15

    Report -

    These are the Annual Accounts for 2014/15

  43. Annual Accounts, 2013/14

    Report -

    These are the Annual Accounts for 2013/14

  44. Annual Report, 2019/20

    Report -

    This is our Annual Report for 2019/20

  45. Annual Report, 2018/19

    Report -

    This is our Annual Report for 2018/19

  46. Annual Report, 2017/18

    Report -

    This is our Annual Report for 2017/18

  47. Annual Report, 2016/17

    Report -

    This is our Annual Report for 2016/17

  48. Annual Report, 2015/16

    Report -

    This is our Annual Report for 2015/16

  49. Annual Report, 2014/15

    Report -

    This is our Annual Report, for 2014/15.

  50. Annual Report, 2013/14

    Report -

    This is our first Annual Report, for 2013/14