News and reports | Healthwatch Havering

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What should you expect from home care services?

The number of people being cared for in their own homes is increasing but what should you expect from home care services?

Advice and Information

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The Learning Centre

We visited the facility find out about the services provided there, and what service users and staff think about it. [We have carried out one visit; our report is available below]

Woman helping an elderly man use a IPad

The Accessible Information Standard - What you can expect from services

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Advice and Information

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Oak Lodge Surgery (Dr Chowdhury)

We visited the practice to find out about the services provided there, and what service users and staff think about it. [We have carried out one visit; our report is available below]

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Ashbrook Nursing Home

We visited this home to find out about the services provided there, and what service users and staff think about it. [We have carried out one visit; the report is available below]

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New Medical Centre

We visited the practice to find out about the services provided there, and what service users and staff think about it. [We have carried out one visit; our report is available below]

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Annual Report, 2016/17

This is our Annual Report for 2016/17

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Annual Accounts, 2016/17

These are the Annual Accounts for 2016/17

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Ashling House Residential Care Home

We visited this home to find out about the services provided there, and what service users and staff think about it. [We have carried out one visit; the report is available below]

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Ingrebourne Medical Centre

We visited the practice to find out about the services provided there, and what service users and staff think about it. [We have carried out one visit; our report is available below]

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Ogura Ward, Goodmayes Hospital

We visited this facility to find out about the services provided there, and what service users and staff think about it. We have carried out two visits; all of our reports are available below

Delayed Referrals to Treatment - Barking, Havering and Redbridge University Hospitals Trust

In 2013, it emerged that a computer error during the migration of data from one computer system to another had resulted in delays for a significant number of patients in receiving treatment at Queen’s Hospital, Romford and King George Hospital.

Healthwatch Havering and Havering’s Health Overview and Scrutiny Sub-Committee became greatly concerned at this and agreed to carry out a joint review of the circumstances that had led to the delays.