1. North East London Local Maternity and Neonatal System Equity and equality strategy and action plan

    Report -

    Healthwatch Havering, with other Healthwatch and the NHS in North East London have worked to find out what changes are needed in the Local Maternity and Neonatal System to improve the service, especially for minorities and deprived communities.

  2. Accident and Emergency Services at Queen's Hospital

    Report -

    Streaming and Urgent Treatment, Emergency Department and Ambulance Receiving Centre.

    At the end of September 2022, Healthwatch Havering carried out an Enter and View visit to the Accident and Emergency (A&E) Services at Queen's Hospital, Romford.

  3. Governance Board meeting - 17 January 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  4. Governance Board meeting - 14 February 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  5. Governance Board meeting - 14 March 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  6. Healthwatch Members' Meeting – 23 March 2023

    Report -

    At this meeting, Members approved the admission to membership of two individuals who had completed training and authorised them to carry out Enter and View visits.

  7. London Ambulance Service - What you told us

    Report -

    Earlier this year, we joined Healthwatch across London to discover what Londoners thought about the London Ambulance Service (LAS). The LAS commissioned this work as part of the background to developing their five-year Strategic Plan for 2023-2028.

  8. Governance Board meeting - 16 May 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

    Please note that the Board meeting due to have been held on 18 April 2023 was cancelled for reasons beyond our control.

  9. Governance Board meeting - 13 June 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  10. Maternity Choices

    Report -

    In December 2022, we joined with Healthwatch across North East London to carry out an extensive survey on behalf of NHS North East London to find out the demand for, and nature of, culturally sensitive Maternity care provision with North East London.

  11. Governance Board meeting - 11 July 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  12. Governance Board meeting - 19 September 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  13. Governance Board meeting - 10 October 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  14. Governance Board meeting - 14 November 2023

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

    Please note - our next Board meeting will be on 23 January 2024 - the agenda will be published during the week beginning 15 January.

  15. Our reports on pharmacies

    Report -

    We visit pharmacies to help us to understand what patients think of the facilities available to them and the standard of service offered to them. From 2023, we are also looking at their readiness to provide the extended services sought by the Government.

  16. Glebe House Residential Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.

  17. Governance Board meeting - 23 January 2024

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  18. Governance Board meeting - 13 February 2024

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  19. Urgent Treatment Centre at Harold Wood Polyclinic - Enter & View visit

    Report -

    We carried out an Enter and View visit to the Urgent Treatment Centre (UTC) at Harold Wood Polyclinic in December 2023.

  20. Governance Board meeting - 12 March 2024

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  21. Governance Board meeting - 16 April 2024

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  22. Governance Board meeting - 14 May 2024

    Report -

    At this meeting, the Board will receive information about current activities, concerns and finance.