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Your spotlight on local services

Care homes, nursing homes and hospices

Havering has the largest number of residential care and nursing homes in London and one of the largest numbers, proportionately, in England. Healthwatch Havering is aiming to visit all care and nursing homes in the borough but doing so will take time.

Once a visit has been carried out, we will be approaching the home in question after a while to see what they have done to implement our recommendations and to ensure that standards are at least being maintained.

You can view Havering Council's Directory of Care Homes here.

The Care Quality Commission (CQC) has an interactive map of England, giving details of care homes throughout the country. If you do not know the postcode of the area in which you are interested in finding a home, enter RM1 3NH (the postcode for Healthwatch Havering) and, when that appears on the map, you can scroll around! Click here for the map...

In July 2017, the CQC published a report The state of adult social care services 2014 to 2017: Findings from CQC’s initial programme of comprehensive inspections in adult social care. You can read the report by clicking here; statistical maps showing where Havering is in comparison to other London Boroughs and Councils are shown on pages 11 (adult social care ratings), 12 (nursing home care ratings), 13 (residential care ratings) and 14 (domiciliary care ratings).

In August 2017, Healthwatch England published a report on peoples’ experience of care homes, which found out what day to day life is really like for many of those living in care homes and follows almost 200 site visits. Reports from Healthwatch Havering were among those used in compiling the report. The report is available below.

If you are considering residential care for someone, the University of York has published a useful online guide to the first steps in finding care and support for older people. Click here to see the guide.


Free guides available to support the health and wellbeing of older people and carers

NHS England has co-produced free guides that provide older people with practical advice to support healthy ageing and caring. The Healthy Ageing and Healthy Caring guides - available below - provide information to older people and carers about staying healthy, fit and independent  during the winter months, identify the support that’s available to help maintain their heath & wellbeing and can help ease some of the winter pressures on the NHS systems.

The guides have been co-produced with AGE UK, Fire Rescue Service, Carers UK, Carers Trust, Public Heath England, carers networks and people with lived experience, including older people. They are part of NHS England long term ambition to support older people and carers to look after their own health.

Click here for the Healthy Ageing guide; click here for the Health Caring guide.


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Please note that we are unable to deal with individual complaints or problems but look at how "the system" works; if you need urgent help with a problem or complaint, please go to our Frequently Asked Questions section.

Our office is open from 9.30am-4pm, Monday to Thursday. We are closed Friday to Sunday but you can you use our voicemail to leave a message and we will get back to you as soon as we can.

Some pages on our website contain links to other websites. Healthwatch Havering cannot accept responsibility for the content of other organisations' websites.


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Havering Healthwatch C.I.C.

Queen's Court, 9-17 Eastern Road, Romford RM1 3NH