Boots Pharmacies in Romford Town Centre - Brewery and Liberty
As part of our plan to visit pharmacies in the borough, we have visited the two Boots branches in Romford Town Centre, in The Brewery and The Liberty shopping precincts.
The report gives details of our team's findings when they visited each of these stores.
The team were able to speak to six customers, al of whom were satisfied with the service they received from the pharmacy they attended.
The team recommended that:
- There appeared to be no liaison between the two pharmacies to deal with one being unable to fill a prescription. If practical, this should be considered.
- Consideration should be given to formalising access to a translation service to avoid any misunderstanding and/or breach of confidentiality.
- Training in mental health should be extended to all pharmacists and, given the layout of each store, possibly to some members of general store staff.
- For The Liberty, urgent attention should be given to appointing a pharmacy manager, given the complexity of the extensive service this pharmacy provides.
