law
Policies and procedures - the legislation governing Healthwatch activity
All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.
17 February 2021
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Graphic saying 'Speak-up' from our annual report
Policies and procedures - handling complaints
Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.
17 February 2021
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Healthwatch England Annual report cover 2017-18
Policies and procedures - managing information
Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.
17 February 2021
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Screengrab from the video
Policies and procedures - managing Healthwatch Havering
Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.
17 February 2021
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Policies and procedures - Enter & View of health and social care facilities
Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.
17 February 2021
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Our reports on Community Health, Mental Health, Pharmacies and Dental Services
Look here for our reports on Community Health facilities, Mental Health services, Pharmacies and Dental surgeries
26 January 2021
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Our reports on General Practitioners' practices and surgeries
Look here for our reports about the GPs' surgeries and practices we have visited and reported on...
22 January 2021
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Our reports on Adult Social Care facilities
Look here for our reports about the social care facilities we have visited and reported on...
22 January 2021
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Dentist at work
Dental Services in Havering
During October 2020, we surveyed dental practices in Havering, prompted by many reports by residents of difficulty in obtaining dental treatment during the pandemic. Of the 27 practices that responded, only 4 were accepting new NHS patients...
25 November 2020
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Healthwatch Board meeting – 30 June 2020
At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.
30 June 2020
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Annual Report, 2019/20
This is our Annual Report for 2019/20
30 June 2020
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Coins held in a hand
Annual Accounts, 2019/20
These are the Annual Accounts for 2019/20
30 June 2020
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