1. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  2. Should I see a pharmacist instead of a doctor?

    Advice and Information -

    ​​​​​​​Avoid the wait at the GP and know when to visit your pharmacist instead. Look at how your pharmacist can help you.

  3. Policies and procedures - Enter & View of health and social care facilities

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.

  4. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  5. Queen’s Hospital: Pharmacy

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  6. Improving health and social care in Havering...

    Report -

    Plans and programmes for improvement in health and social care services are proposed by NHS organisations or the local authority. In many cases, we will have supported the development of these plans in some way.

  7. Advocacy - help with getting yourself heard

    Advice and Information -

    If you find it difficult to express yourself, and you don’t have a friend or relative who can support you, Havering Integrated Advocacy service can help make sure your voice is heard.

  8. Havering and the Coronavirus pandemic - the story so far: March 2020- October 2021

    Report -

    This review examines the course of the Covid pandemic in Havering, bringing together various facts and figures into a single document that will hopefully help understanding of how the pandemic evolved in Havering.

  9. How can your pharmacy help you?

    Advice and Information -

    Did you know that pharmacies provide advice and information on minor illnesses and ailments? Take a look at how they can help you.

    Pharmacists are qualified healthcare professionals who can offer clinical advice and over-the-counter medicines.

  10. Our Friends Network Archive

    Advice and Information -

    We regularly send emails to our Friends Network to keep people updated about changes to local health and social care services and facilities, and to pass on other information and news.

  11. Tips for new parents - and grandparents!

    Advice and Information -

    New parents (and grandparents, too) often have questions about how to look after their new family member - or members!

    We hope the resources on this advice page will be helpful...

  12. Strong bones after 50 - osteoporosis and fragility fractures

    Advice and Information -

    There are an estimated half a million fragility fractures in the UK each year, many of which could be prevented with earlier diagnosis. Osteoporosis is a condition that weakens bones, making them fragile and more likely to break.

  13. Our reports on pharmacies

    Report -

    We visit pharmacies to help us to understand what patients think of the facilities available to them and the standard of service offered to them. From 2023, we are also looking at their readiness to provide the extended services sought by the Government.

  14. Allied Health Professionals Public Awareness Survey

    News -

    The support on offer for patients at their GP practice is expanding across Greater London, with thousands more healthcare staff working in local communities.

    While people will always be able to see their family doctor when they need to, the NHS is giving people more options with the type of healthcare professional they can see at their general practice.

  15. North East London Community Insights

    Advice and Information -

    Healthwatch Havering works with the other Healthwatch organisations that together represent people across North East London (the City of London, Barking & Dagenham, Hackney, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest) to gather Community Insights and to present them to NHS North East London, the eight local authorities and health and social care provider organisations across the region.

  16. Healthwatch Board meeting - 10 December 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  17. Healthwatch Board meeting – 30 June 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  18. Healthwatch Board meeting - 10 December 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  19. Healthwatch Board meeting – 25 June 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  20. Healthwatch Board meeting - 12 February 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  21. Healthwatch Board meeting – 22 January 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  22. Healthwatch Board meeting – 15 October 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  23. Healthwatch Board meeting - 26 June 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available.
    The Company AGM took place on the same day; the AGM minutes are also available.

  24. Healthwatch Board meeting – 29 May 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  25. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  26. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  27. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  28. Policies and procedures - the legislation governing Healthwatch activity

    Report -

    All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.

  29. Our Annual Reports

    Report -

    Our Annual Reports give an account of our activities in the year (April to March) just passed. They are published around the end of June.

    Our annual Report for 2022/23 is now available.

  30. Healthwatch Board meeting - 15 April 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  31. Directors' written decisions

    Report -

    Some business decisions are taken by our Directors under delegated authority, usually on grounds of urgent or because they are considered to be of minor importance.

  32. Our finances

    Report -

    We are publicly funded through Havering Council (although we also generate some income in other ways). Details of our income and expenditure are available.

  33. Annual Accounts, 2019/20

    Report -

    These are the Annual Accounts for 2019/20

  34. Latest Monthly Financial Report

    Report -

    Our latest Monthly Financial Report shows income and expenditure for last month. The report is updated on, or soon after, the first working day of the current month.

  35. Annual Accounts, 2018/19

    Report -

    These are the Annual Accounts for 2018/19

  36. Annual Accounts, 2017/18

    Report -

    These are the Annual Accounts for 2017/18

  37. Annual Accounts, 2016/17

    Report -

    These are the Annual Accounts for 2016/17

  38. Annual Accounts, 2015/16

    Report -

    These are the Annual Accounts for 2015/16

  39. Annual Accounts, 2014/15

    Report -

    These are the Annual Accounts for 2014/15

  40. Annual Accounts, 2013/14

    Report -

    These are the Annual Accounts for 2013/14

  41. Annual Report, 2019/20

    Report -

    This is our Annual Report for 2019/20

  42. Annual Report, 2018/19

    Report -

    This is our Annual Report for 2018/19

  43. Annual Report, 2017/18

    Report -

    This is our Annual Report for 2017/18

  44. Annual Report, 2016/17

    Report -

    This is our Annual Report for 2016/17

  45. Annual Report, 2015/16

    Report -

    This is our Annual Report for 2015/16

  46. Annual Report, 2014/15

    Report -

    This is our Annual Report, for 2014/15.

  47. Annual Report, 2013/14

    Report -

    This is our first Annual Report, for 2013/14

  48. Our constitution

    Report -

    We are a Community Interest Company, limited by guarantee, set up specifically to provide a Healthwatch service in Havering, under contract to Havering Council.

  49. Healthwatch Members' Meeting (formerly Management Board) – 28 September 2021

    Report -

    At this meeting, Members received information about current activities and concerns, and finance. It was agreed that the meeting should be renamed "Members' Meeting" and the Governance Committee renamed as the "Governance Board".

  50. General Meetings of Company members

    Report -

    We hold an Annual General Meeting at the end of June - and also Extraordinary meetings at other times.

    You will find the minutes of these meetings on this page.

    Our next Annual General Meeting is due to be held at the end of June 2024.