In April 1989, a catalogue of official errors at Sheffield United's Hillsborough Football Stadium resulted in 96 deaths and hundreds of injuries. The errors were compounded by the insensitive way that the relatives of the deceased were treated by the police and other agencies and by the media for many years.
At the request of Theresa May when she was Home Secretary, Bishop James Jones has recently reported on the pain and suffering of the families and how to ensure it is not repeated.
Although Hillsborough is far from Havering, the lessons of what happened there apply equally to ensuring that ANY tragedy is handled appropriately and that the enormity of the failings it revealed is never repeated.
"The patronising disposition of unaccountable power": A report to ensure the pain and suffering of the Hillsborough families is not repeated by Bishop Jones can be downloaded here.
Healthwatch Havering welcomes the publication of this report and hopes that those who have cause to deal with bereaved relatives will read it, take on board its lessons and apply what they have learned to the way in which they deal with relatives.