1. Dealing with Covid-19

    News -

    Visit the official Government website for the latest general information - https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response .

  2. Covid-19 and Care Homes - a survey of relatives and friends of care home residents

    News -

    Our report of a survey of relatives and friends of residents of care homes in Havering, during the pandemic, was prompted by many reports of residents, relatives and friends being distressed by difficulties in maintaining contact in the lockdown.

  3. Safeguarding Adults in Havering

    News -

    Who are the Havering Safeguarding Adults Board (SAB) and why they are important?

  4. Safeguarding Adults is everybody’s business

    News -

    Last year, the Havering Safeguarding Adults Board asked us to find out what local people understand about safeguarding and its implications.

    We have now completed another survey - see below..

  5. Annual Report, 2020/21

    News -

    Our Annual Report for 2020/21 is now available...

  6. Review of patients’ access to Havering GP practices

    News -

    This report gives the results of our survey of patients' access to GP practices, and the availability of Patient Participation Groups (PPGs) in Havering - May 2021

  7. Government's new plan for social care

    News -

    The Government has now published its new social care plan in a white paper, "People at the Heart of Care: adult social care reform".

  8. Save a life - Use a Defibrillator

    News -

    A defibrillator is a machine that is used to restart someone's heart when they are suffering from cardiac arrest.

    Defibrillators are increasingly available, including at railway stations, sports centres, supermarkets, and other public places.

  9. Support for people living with autism or a learning disability

    News -

    We have been working with Havering Council and the local NHS to find out what people think about the services available to people in Havering living with autism or a learning disability (or are the carer of a person) and what improvements they think are needed.

  10. Post COVID Syndrome (Long COVID)...

    News -

    Post COVID Syndrome (Long COVID) is a new and evolving syndrome that can greatly impact the health and quality of life of many people.

  11. Services for people who are Deaf or hearing impaired updated

    News -

    We have been working with Havering Council and the NHS in Havering to find out what services are available to people in Havering who are Deaf or have a hearing impairment (or their families and friend) and what improvements are needed.

    We have received comments from Deaf service users, their families, friends and informal carers and from professionals who work with them.

  12. Allied Health Professionals Public Awareness Survey

    News -

    The support on offer for patients at their GP practice is expanding across Greater London, with thousands more healthcare staff working in local communities.

    While people will always be able to see their family doctor when they need to, the NHS is giving people more options with the type of healthcare professional they can see at their general practice.

  13. What the new dental recovery plan means for you

    News -

    Are you struggling to find an NHS dentist? The new dental recovery plan might help you get the dental care you need.

  14. Review of Havering GP practices' websites

    News -

    This report gives the results of our survey of GP practices' websites in Havering - November 2020

  15. Our reports on Adult Social Care facilities

    Report -

    Look here for our reports about the social care facilities we have visited and reported on...

  16. Dental Services in Havering

    Report -

    During October 2020, we surveyed dental practices in Havering, prompted by many reports by residents of difficulty in obtaining dental treatment during the pandemic.

    Of the 27 practices that responded, only 4 were accepting new NHS patients...

  17. Our reports on General Practitioners' practices and surgeries

    Report -

    Look here for our reports about the GPs' surgeries and practices we have visited and reported on...

  18. Queen's Hospital - A&E/Emergency Department - June 2016

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  19. Our reports on Community Health, Mental Health and Dental Services

    Report -

    Look here for our reports on Community Health facilities, Mental Health services and Dental surgeries

  20. Services in Havering for people who have a visual impairment: a review

    Report -

    In June 2018, we published a report about Services in Havering for people who have a visual impairment, which followed a survey we had carried out of people who had a visual impairment.

  21. Healthwatch Board meeting - 10 December 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  22. Healthwatch Board meeting – 30 June 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  23. Healthwatch Board meeting - 10 December 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  24. Healthwatch Board meeting – 25 June 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  25. Abbcross Nursing Home

    Report -

    We have visited Abbcross Nursing Home to find out about the services provided there, and what service users and staff think about it.

    We have carried out three visits; all of our reports are available below.

  26. Healthwatch Board meeting - 12 February 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  27. Healthwatch Board meeting – 22 January 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  28. Healthwatch Board meeting – 15 October 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  29. Healthwatch Board meeting - 26 June 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available.
    The Company AGM took place on the same day; the AGM minutes are also available.

  30. Healthwatch Board meeting – 29 May 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  31. Policies and procedures - Enter & View of health and social care facilities

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.

  32. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  33. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  34. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  35. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  36. Policies and procedures - the legislation governing Healthwatch activity

    Report -

    All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.

  37. Our Annual Reports

    Report -

    Our Annual Reports give an account of our activities in the year (April to March) just passed. They are published around the end of June.

    Our annual Report for 2022/23 is now available.

  38. Whipps Cross Hospital

    Report -

    We visited Whipps Cross Hospital Emergency Department
    and the Margaret Centre to find out about the services provided there, and what service users and staff think about it.

  39. Queen's Hospital, Emergency Department (A&E) Streaming and Urgent Care Centre provided by PELC

    Report -

    We visited the Emergency Department (A&E - Accident and Emergency) at Queen's Hospital to find out about the services provided there, and what service users and staff think about it.

  40. Dothan House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    We have carried out two visits; all of our reports are available below.

  41. Healthwatch Board meeting - 15 April 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  42. Alton House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.

    [We have carried out three visits; all of our reports are available below]

  43. Arran Manor

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; all of our reports are available below]

  44. Abbeleigh House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  45. Ashbrook Nursing Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  46. Ashling House Residential Care Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out two visits; the reports are available below]