1. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  2. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  3. Safeguarding Adults is everybody’s business

    News -

    Last year, the Havering Safeguarding Adults Board asked us to find out what local people understand about safeguarding and its implications.

    We have now completed another survey - see below..

  4. Advocacy - help with getting yourself heard

    Advice and Information -

    If you find it difficult to express yourself, and you don’t have a friend or relative who can support you, Havering Integrated Advocacy service can help make sure your voice is heard.

  5. The Care Act 2014

    Advice and Information -

    The Care Act 2014 underpins all the welfare work done by local authorities, setting out in one place, local authorities’ duties in relation to assessing people’s needs and their eligibility for publicly funded care and support.

  6. Because we all care - Voices of disabled residents and Covid 19 - North East London

    Report -

    Over several months in 2021, at the request of the North East London CCG, we worked with all of the Healthwatch organisations covering North East London to find out how disabled people had coped during the Covid pandemic.

  7. Delayed Referrals to Treatment - Barking, Havering and Redbridge University Hospitals Trust

    Report -

    In 2013, it emerged that a computer error during the migration of data from one computer system to another had resulted in delays for a significant number of patients in receiving treatment at Queen’s Hospital, Romford and King George Hospital.

  8. North East London Community Insights

    Advice and Information -

    Healthwatch Havering works with the other Healthwatch organisations that together represent people across North East London (the City of London, Barking & Dagenham, Hackney, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest) to gather Community Insights and to present them to NHS North East London, the eight local authorities and health and social care provider organisations across the region.

  9. Healthwatch Board meeting - 10 December 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  10. Healthwatch Board meeting – 30 June 2020

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  11. Healthwatch Board meeting - 10 December 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  12. Healthwatch Board meeting – 25 June 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  13. Healthwatch Board meeting - 12 February 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  14. Healthwatch Board meeting – 22 January 2019

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  15. Healthwatch Board meeting – 15 October 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  16. Healthwatch Board meeting - 26 June 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available.
    The Company AGM took place on the same day; the AGM minutes are also available.

  17. Healthwatch Board meeting – 29 May 2018

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  18. Policies and procedures - Enter & View of health and social care facilities

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we arrange, carry out and report on our Enter &View visits to health and social care facilities.

  19. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  20. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  21. Policies and procedures - the legislation governing Healthwatch activity

    Report -

    All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.

  22. Our Annual Reports

    Report -

    Our Annual Reports give an account of our activities in the year (April to March) just passed. They are published around the end of June.

    Our annual Report for 2022/23 is now available.

  23. Healthwatch Board meeting - 15 April 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  24. Directors' written decisions

    Report -

    Some business decisions are taken by our Directors under delegated authority, usually on grounds of urgent or because they are considered to be of minor importance.

  25. Our finances

    Report -

    We are publicly funded through Havering Council (although we also generate some income in other ways). Details of our income and expenditure are available.

  26. Annual Accounts, 2019/20

    Report -

    These are the Annual Accounts for 2019/20

  27. Latest Monthly Financial Report

    Report -

    Our latest Monthly Financial Report shows income and expenditure for last month. The report is updated on, or soon after, the first working day of the current month.

  28. Annual Accounts, 2018/19

    Report -

    These are the Annual Accounts for 2018/19

  29. Annual Accounts, 2017/18

    Report -

    These are the Annual Accounts for 2017/18

  30. Annual Accounts, 2016/17

    Report -

    These are the Annual Accounts for 2016/17

  31. Annual Accounts, 2015/16

    Report -

    These are the Annual Accounts for 2015/16

  32. Annual Accounts, 2014/15

    Report -

    These are the Annual Accounts for 2014/15

  33. Annual Accounts, 2013/14

    Report -

    These are the Annual Accounts for 2013/14

  34. Annual Report, 2019/20

    Report -

    This is our Annual Report for 2019/20

  35. Annual Report, 2018/19

    Report -

    This is our Annual Report for 2018/19

  36. Annual Report, 2017/18

    Report -

    This is our Annual Report for 2017/18

  37. Annual Report, 2016/17

    Report -

    This is our Annual Report for 2016/17

  38. Annual Report, 2015/16

    Report -

    This is our Annual Report for 2015/16

  39. Annual Report, 2014/15

    Report -

    This is our Annual Report, for 2014/15.

  40. Annual Report, 2013/14

    Report -

    This is our first Annual Report, for 2013/14

  41. Our constitution

    Report -

    We are a Community Interest Company, limited by guarantee, set up specifically to provide a Healthwatch service in Havering, under contract to Havering Council.

  42. Healthwatch Members' Meeting (formerly Management Board) – 28 September 2021

    Report -

    At this meeting, Members received information about current activities and concerns, and finance. It was agreed that the meeting should be renamed "Members' Meeting" and the Governance Committee renamed as the "Governance Board".

  43. General Meetings of Company members

    Report -

    We hold an Annual General Meeting at the end of June - and also Extraordinary meetings at other times.

    You will find the minutes of these meetings on this page.

    Our next Annual General Meeting is due to be held at the end of June 2024.

  44. Annual Report, 2020/21

    Report -

    This is our latest Annual Report

  45. Annual Report, 2020/21

    News -

    Our Annual Report for 2020/21 is now available...

  46. Healthwatch Board meeting - 29 June 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  47. Monthly Financial Report

    Report -

    The latest monthly Financial Report is available here.

    The report is usually updated a few days after the end of each month.

  48. Our Friends Network Archive

    Advice and Information -

    We regularly send emails to our Friends Network to keep people updated about changes to local health and social care services and facilities, and to pass on other information and news.

  49. Governance Board meeting - 12 October 2021

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  50. Governance Board meeting - 9 November 2021

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.