1. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  2. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  3. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  4. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  5. Policies and procedures - the legislation governing Healthwatch activity

    Report -

    All Healthwatch activity is governed by legislation. Healthwatch was set up by the government in the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012.

  6. Healthwatch Board meeting - 15 April 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, and finance.
    The Finance Report presented at the meeting is also available

  7. Directors' written decisions

    Report -

    Some business decisions are taken by our Directors under delegated authority, usually on grounds of urgent or because they are considered to be of minor importance.

  8. Latest Monthly Financial Report

    Report -

    Our latest Monthly Financial Report shows income and expenditure for last month. The report is updated on, or soon after, the first working day of the current month.

  9. Our constitution

    Report -

    We are a Community Interest Company, limited by guarantee, set up specifically to provide a Healthwatch service in Havering, under contract to Havering Council.

  10. Healthwatch Members' Meeting (formerly Management Board) – 28 September 2021

    Report -

    At this meeting, Members received information about current activities and concerns, and finance. It was agreed that the meeting should be renamed "Members' Meeting" and the Governance Committee renamed as the "Governance Board".

  11. Annual Report, 2020/21

    Report -

    This is our latest Annual Report

  12. Annual Report, 2020/21

    News -

    Our Annual Report for 2020/21 is now available...

  13. Healthwatch Board meeting - 29 June 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  14. Monthly Financial Report

    Report -

    The latest monthly Financial Report is available here.

    The report is usually updated a few days after the end of each month.

  15. Governance Board meeting - 12 October 2021

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  16. Governance Board meeting - 9 November 2021

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  17. Healthwatch Members' Meeting – 9 December 2021

    Report -

    At this meeting, Members received information about current activities and concerns, and finance. The minutes are available below.

  18. Governance Board meeting - 18 January 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  19. Healthwatch Members' Meeting (special) – 27 January 2022

    Report -

    At this meeting, Members considered and endorsed the appointment of two Non-Executive Directors.

  20. Governance Board meeting - 15 February 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  21. Governance Board meeting - 15 March 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  22. Healthwatch Members' Meeting – 24 March 2022

    Report -

    At this meeting, Members considered various matters and endorsed a change in the Company's accountancy arrangements.

  23. Governance Board meeting - 12 April 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  24. Healthwatch Members' Meeting – 21 April 2022

    Report -

    At this meeting, Members considered and approved proposed changes in the roles of our Executive and Non-Executive Directors.

  25. Governance Board meeting - 10 May 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  26. Governance Board meeting - 14 June 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  27. Governance Board meeting - 12 July 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  28. Governance Board meeting - 20 September 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  29. Governance Board meeting - 11 October 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  30. Healthwatch Members' Meeting – 20 October 2022

    Report -

    At this meeting, Members noted that two individuals were nearing completion of training. The meeting was followed by an Extraordinary General Meeting at which the Annual Accounts were approved.

  31. Governance Board meeting - 8 November 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

    Please note that the next Board meeting will be held on 17 January 2023 as the Board will not be meeting in December.