1. Queen's Hospital, Accident & Emergency Department (including Medical and Elders Receiving Units)

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  2. Queen’s Hospital, Sky Ward A

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  3. Deaf Inclusion Project Enter & View Reports

    Report -

    Queen’s Hospital Romford Emergency Department 24th April 2015
    University College Hospital Emergency Department 5th May 2015
    Newham Hospital Emergency Department 6th May 2015


  4. Annual Accounts, 2015/16

    Report -

    These are the Annual Accounts for 2015/16

  5. Annual Accounts, 2014/15

    Report -

    These are the Annual Accounts for 2014/15

  6. Annual Report, 2014/15

    Report -

    This is our Annual Report, for 2014/15.

  7. Whipps Cross Hospital

    Report -

    We visited Whipps Cross Hospital Emergency Department
    and the Margaret Centre to find out about the services provided there, and what service users and staff think about it.

  8. Queen’s Hospital, Romford: Ambulance Waiting Area

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  9. Upminster Nursing Home

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the reports is available below]

  10. The Priory

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; the report is available below]

  11. Queen’s Hospital: Pharmacy

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  12. Queen’s Hospital: Outpatients’ Department – Fire Evacuation Procedure

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  13. Saint Francis Hospice - visited 9 October 2015

    Report -

    We visited this [home/practice/facility] to find
    out about the services provided there, and
    what service users and staff think about it.

  14. Derham House

    Report -

    We visited this home to find out about the services provided there, and what service users and staff think about it.
    [We have carried out one visit; our report is available below]

  15. Queen’s Hospital, Ophthalmology Outpatients’ Department

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  16. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  17. Goodmayes Hospital, Turner Ward, Sunflower Court,

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  18. Safeguarding Adults in Havering

    News -

    Who are the Havering Safeguarding Adults Board (SAB) and why they are important?

  19. Strong bones after 50 - osteoporosis and fragility fractures

    Advice and Information -

    There are an estimated half a million fragility fractures in the UK each year, many of which could be prevented with earlier diagnosis. Osteoporosis is a condition that weakens bones, making them fragile and more likely to break.

  20. Governance Board meeting - 18 January 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  21. Healthwatch Members' Meeting (special) – 27 January 2022

    Report -

    At this meeting, Members considered and endorsed the appointment of two Non-Executive Directors.

  22. Governance Board meeting - 15 February 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  23. Governance Board meeting - 15 March 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  24. Healthwatch Members' Meeting – 24 March 2022

    Report -

    At this meeting, Members considered various matters and endorsed a change in the Company's accountancy arrangements.

  25. Governance Board meeting - 12 April 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  26. Healthwatch Members' Meeting – 21 April 2022

    Report -

    At this meeting, Members considered and approved proposed changes in the roles of our Executive and Non-Executive Directors.

  27. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  28. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  29. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  30. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  31. Governance Board meeting - 10 May 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  32. Governance Board meeting - 14 June 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  33. Are you interested in workingout?

    Advice and Information -

    Since the pandemic, many people have found it easier to workout at home than go to a gym, even though gyms are open again.

    Options for home workouts are available from BarBend.

  34. Because we all care - Voices of disabled residents and Covid 19 - North East London

    Report -

    Over several months in 2021, at the request of the North East London CCG, we worked with all of the Healthwatch organisations covering North East London to find out how disabled people had coped during the Covid pandemic.

  35. Abbcross Nursing Home

    Report -

    We have visited Abbcross Nursing Home to find out about the services provided there, and what service users and staff think about it.

    We have carried out three visits; all of our reports are available below.

  36. Governance Board meeting - 12 July 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  37. Governance Board meeting - 20 September 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  38. Governance Board meeting - 11 October 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  39. Healthwatch Members' Meeting – 20 October 2022

    Report -

    At this meeting, Members noted that two individuals were nearing completion of training. The meeting was followed by an Extraordinary General Meeting at which the Annual Accounts were approved.

  40. Governance Board meeting - 8 November 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

    Please note that the next Board meeting will be held on 17 January 2023 as the Board will not be meeting in December.

  41. Safeguarding Adults is everybody’s business

    News -

    Last year, the Havering Safeguarding Adults Board asked us to find out what local people understand about safeguarding and its implications.

    We have now completed another survey - see below..

  42. Post-Covid Syndrome (PCS) - also called Long Covid

    Advice and Information -

    Post-Covid Syndrome (PCS), or Long Covid, is affecting an increasing number of people who have recovered from Covid infection but find it has left long term effects.

  43. North East London Local Maternity and Neonatal System Equity and equality strategy and action plan

    Report -

    Healthwatch Havering, with other Healthwatch and the NHS in North East London have worked to find out what changes are needed in the Local Maternity and Neonatal System to improve the service, especially for minorities and deprived communities.

  44. Save a life - Use a Defibrillator

    News -

    A defibrillator is a machine that is used to restart someone's heart when they are suffering from cardiac arrest.

    Defibrillators are increasingly available, including at railway stations, sports centres, supermarkets, and other public places.