1. Annual Accounts, 2016/17

    Report -

    These are the Annual Accounts for 2016/17

  2. Annual Accounts, 2015/16

    Report -

    These are the Annual Accounts for 2015/16

  3. Annual Accounts, 2014/15

    Report -

    These are the Annual Accounts for 2014/15

  4. Annual Accounts, 2013/14

    Report -

    These are the Annual Accounts for 2013/14

  5. Annual Report, 2019/20

    Report -

    This is our Annual Report for 2019/20

  6. Annual Report, 2018/19

    Report -

    This is our Annual Report for 2018/19

  7. Queen’s Hospital, Ophthalmology Outpatients’ Department

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  8. Queen’s Hospital, Outpatients' Department

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  9. Queen’s Hospital: Pharmacy

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  10. Queen’s Hospital, Public areas

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  11. Queen’s Hospital, Sky Ward A

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  12. Queen’s Hospital, Tropical Lagoon and Tropical Bay Wards (Paediatrics)

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.

  13. Queen's Hospital, Emergency Department (A&E) Announced visits: 30 January and 19 September 2018 Emergency Department (A&E) Announced visits: 30 January and 19 September 2018 Unannounced visit: 9 March 2018Unannounced visit: 9 March 2018

    Report -

    We visited this facility to find out about the services provided there, and what service users and staff think about it.
    We visited three times and the report is below.

  14. Annual Report, 2017/18

    Report -

    This is our Annual Report for 2017/18

  15. Annual Report, 2016/17

    Report -

    This is our Annual Report for 2016/17

  16. Annual Report, 2015/16

    Report -

    This is our Annual Report for 2015/16

  17. Annual Report, 2014/15

    Report -

    This is our Annual Report, for 2014/15.

  18. Annual Report, 2013/14

    Report -

    This is our first Annual Report, for 2013/14

  19. Neave Crescent Care Home and Respite Care

    Report -

    We visited this home to find
    out about the services provided there, and
    what service users and staff think about it.

  20. Deaf Inclusion Project Enter & View Reports

    Report -

    Queen’s Hospital Romford Emergency Department 24th April 2015
    University College Hospital Emergency Department 5th May 2015
    Newham Hospital Emergency Department 6th May 2015


  21. Saint Francis Hospice - visited 9 October 2015

    Report -

    We visited this [home/practice/facility] to find
    out about the services provided there, and
    what service users and staff think about it.

  22. Enter & View GP Hub and associated services May - July 2016

    Report -

    We visited this facility to find
    out about the services provided there, and
    what service users and staff think about it.

  23. Improving health and social care in Havering...

    Report -

    Plans and programmes for improvement in health and social care services are proposed by NHS organisations or the local authority. In many cases, we will have supported the development of these plans in some way.

  24. Our constitution

    Report -

    We are a Community Interest Company, limited by guarantee, set up specifically to provide a Healthwatch service in Havering, under contract to Havering Council.

  25. Healthwatch Members' Meeting (formerly Management Board) – 28 September 2021

    Report -

    At this meeting, Members received information about current activities and concerns, and finance. It was agreed that the meeting should be renamed "Members' Meeting" and the Governance Committee renamed as the "Governance Board".

  26. General Meetings of Company members

    Report -

    We hold an Annual General Meeting at the end of June - and also Extraordinary meetings at other times.

    You will find the minutes of these meetings on this page.

    Our next Annual General Meeting is due to be held at the end of June 2024.

  27. Annual Report, 2020/21

    Report -

    This is our latest Annual Report

  28. Healthwatch Board meeting - 29 June 2021

    Report -

    At this meeting, the Board received information about current activities and concerns, finance, and meetings of the Governance Committee.

  29. Havering and the Coronavirus pandemic - the story so far: March 2020- October 2021

    Report -

    This review examines the course of the Covid pandemic in Havering, bringing together various facts and figures into a single document that will hopefully help understanding of how the pandemic evolved in Havering.

  30. Monthly Financial Report

    Report -

    The latest monthly Financial Report is available here.

    The report is usually updated a few days after the end of each month.

  31. Governance Board meeting - 12 October 2021

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  32. Because we all care - Voices of disabled residents and Covid 19 - North East London

    Report -

    Over several months in 2021, at the request of the North East London CCG, we worked with all of the Healthwatch organisations covering North East London to find out how disabled people had coped during the Covid pandemic.

  33. Governance Board meeting - 9 November 2021

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  34. Healthwatch Members' Meeting – 9 December 2021

    Report -

    At this meeting, Members received information about current activities and concerns, and finance. The minutes are available below.

  35. Governance Board meeting - 18 January 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  36. Healthwatch Members' Meeting (special) – 27 January 2022

    Report -

    At this meeting, Members considered and endorsed the appointment of two Non-Executive Directors.

  37. Governance Board meeting - 15 February 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  38. Delayed Referrals to Treatment - Barking, Havering and Redbridge University Hospitals Trust

    Report -

    In 2013, it emerged that a computer error during the migration of data from one computer system to another had resulted in delays for a significant number of patients in receiving treatment at Queen’s Hospital, Romford and King George Hospital.

  39. Governance Board meeting - 15 March 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  40. Healthwatch Members' Meeting – 24 March 2022

    Report -

    At this meeting, Members considered various matters and endorsed a change in the Company's accountancy arrangements.

  41. Governance Board meeting - 12 April 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  42. Healthwatch Members' Meeting – 21 April 2022

    Report -

    At this meeting, Members considered and approved proposed changes in the roles of our Executive and Non-Executive Directors.

  43. Governance Board meeting - 10 May 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  44. Governance Board meeting - 14 June 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  45. Governance Board meeting - 12 July 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  46. Governance Board meeting - 20 September 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  47. Governance Board meeting - 11 October 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  48. Healthwatch Members' Meeting – 20 October 2022

    Report -

    At this meeting, Members noted that two individuals were nearing completion of training. The meeting was followed by an Extraordinary General Meeting at which the Annual Accounts were approved.

  49. Governance Board meeting - 8 November 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

    Please note that the next Board meeting will be held on 17 January 2023 as the Board will not be meeting in December.

  50. Care Homes Direct Enhanced Service (DES) Survey

    Report -

    Healthwatch across North East London came together to deliver this additionally commissioned project seeking insight into GP services provided to Care Home residents, in each of the eight boroughs in the region.