1. Governance Board meeting - 18 January 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  2. Healthwatch Members' Meeting (special) – 27 January 2022

    Report -

    At this meeting, Members considered and endorsed the appointment of two Non-Executive Directors.

  3. Governance Board meeting - 15 February 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  4. Governance Board meeting - 15 March 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  5. Healthwatch Members' Meeting – 24 March 2022

    Report -

    At this meeting, Members considered various matters and endorsed a change in the Company's accountancy arrangements.

  6. Governance Board meeting - 12 April 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  7. Healthwatch Members' Meeting – 21 April 2022

    Report -

    At this meeting, Members considered and approved proposed changes in the roles of our Executive and Non-Executive Directors.

  8. Policies and procedures - handling complaints

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we deal with complaints - both those against us, and those we receive about service providers.

  9. Policies and procedures - managing Healthwatch Havering

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we manage our organisation.

  10. Policies and procedures - managing information

    Report -

    Our policies and procedures set out how we carry out our activities. These policies describe how we protect the privacy and personal information of the people we deal with.

  11. Policies and procedures - Safeguarding

    Report -

    Our policies and procedures set out how we carry out our activities. This policy describes how we deal with safeguarding issues.

  12. Governance Board meeting - 10 May 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  13. Governance Board meeting - 14 June 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  14. Because we all care - Voices of disabled residents and Covid 19 - North East London

    Report -

    Over several months in 2021, at the request of the North East London CCG, we worked with all of the Healthwatch organisations covering North East London to find out how disabled people had coped during the Covid pandemic.

  15. Abbcross Nursing Home

    Report -

    We have visited Abbcross Nursing Home to find out about the services provided there, and what service users and staff think about it.

    We have carried out three visits; all of our reports are available below.

  16. Governance Board meeting - 12 July 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  17. Governance Board meeting - 20 September 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  18. Governance Board meeting - 11 October 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

  19. Healthwatch Members' Meeting – 20 October 2022

    Report -

    At this meeting, Members noted that two individuals were nearing completion of training. The meeting was followed by an Extraordinary General Meeting at which the Annual Accounts were approved.

  20. Governance Board meeting - 8 November 2022

    Report -

    At this meeting, the Board received information about current activities, concerns and finance.

    Please note that the next Board meeting will be held on 17 January 2023 as the Board will not be meeting in December.

  21. North East London Local Maternity and Neonatal System Equity and equality strategy and action plan

    Report -

    Healthwatch Havering, with other Healthwatch and the NHS in North East London have worked to find out what changes are needed in the Local Maternity and Neonatal System to improve the service, especially for minorities and deprived communities.