What we do, and how we do it...

Meetings of the Management Board are open to public attendance, except where it is necessary to consider confidential matters. Meetings are generally held at Havering Town Hall, Main Road, Romford RM1 3BD, quarterly in March, June, September and December.

The agenda for each meeting will be posted here about a week before it is held. The minutes of that meeting will be posted in the relevant year's list of Decisions of the Management Board.

Meetings in 2020 are due on:

24 March

30 June (followed by members' AGM)

22 September

8 December

If there is no link to a document below, the agenda has not yet been published, or the meeting has taken place and its minutes are available at "Decisions of the Management Board" for the relevant year.

Our Annual Accounts for each year are approved by Healthwatch Havering members at our statutory Annual General Meeting, which is usually held in June. Each year's approved accounts are available below. The accounts for 2017/18 were approved at the AGM on 26 June 2018.

A summary of expenditure for the most recent full month is also available. This statement is updated at the beginning of the current month.

Our Annual Report for 2013/14 was approved at our Annual General Meeting on 18 June 2014.

Our Annual Report for 2014/15 was approved at our AGM on 25 June 2015.

Our Annual Report for 2015/16 was approved at our AGM on 26 July 2016.

Our Annual Report for 2016/17 was approved at our AGM on 26 June 2017.

Our Annual Report for 2017/18 was approved at our AGM on 26 June 2018.

Our Annual Report for 2018/19 was approved at our AGM on 25 June 2019.

We have a work plan to help us identify the issues and activities that we need to undertake, led and developed with the full participation of our volunteers. As we are grant funded, our work plan contributes to our decision-making  transparency as it is available to organisations that have a need to know what we are doing during this period.

Our priorities for 2017/18 are:

Strategic Objective:  To continue to develop the relationship with policy makers - Commissioning Groups - Locality Development Group – CQC – Healthwatch England

• To ensure that Healthwatch understands, influences and supports the engagement and consultation process for Havering residents

Strategic Objective: Supporting You to Have Your Say

• To continue to support the Borough in developing a quality feedback programme for residents who receive care services
• To continue the successful Enter and View programme, building knowledge and sharing residents’ experiences

Strategic Objective:  To be part of network of health and social care professional to promote and champion the value of residents’ involvement

• To be an active participant in the Provider Alliance – shaping and supporting new service models in the interests of service users

Strategic Objective: Making a Difference Together

• Extend working with the Public Health team on Tobacco Control and London Regional Tobacco Control Network as part of the pledge to support their creating a ‘No Smoking’ environment, particulalry among young people
• Continue to develop partnership working building on the success with Care Point and Rainham Village Children’s Centre to ensure the widest network of resident engagement
• Build on the findings of the current research into the provision of services to people who have visual impairment
• Continue to seek improvement in the provision of meals for patients at Queen’s Hospital
• Work with the NEL Commissioning Alliance and ACS to improve the standard of care provided to people living with dementia in their own homes

In addition to extending our role within these areas we will monitor the work and achievements which have happened in previous years to ensure that, where we have been successful in ‘Making a Difference’, this improvement to health and social care is maintained and wherever possible developed further.

Interested? Want to know more?

 Call us on 01708 303 300 or

 email enquiries@healthwatchhavering.co.uk

Although most of our activities are undertaken by our volunteer members, Healthwatch Havering - as are all local Healthwatch organisations across England - exercises statutory powers conferred by the Local Government and Public Involvement in Health Act 2007, as amended by the Health and Social Care Act 2012, together with a number of regulations and orders made under those Acts through secondary legislation.

In addition, as a company limited by guarantee, Healthwatch Havering is governed by the Companies Acts and their secondary legislation.

All Acts of Parliament and secondary legislation can be viewed at http://www.legislation.gov.uk/.

The various legal provisions affecting Healthwatch Havering are too complex to be set out on this webpage but a summary guide to the most important provisions is available below.

These are the minutes of the Board meetings from 13 March 2013 to 18 February 2014 (there was no meeting in March 2014).

These are the minutes of the Board meetings from 15 April 2014.

Board meetings are usually held monthly but, for exceptional reasons, meetings were not held in August, October or November 2014, or January 2015.

These are the minutes of the Board meetings from 21 April 2015.

These are the minutes of the Board meetings for 2016-17. For various reasons, the first meeting in that year was held on 13 December 2016.

These are the minutes of the Board meetings for 2017-18. Where shown as DRAFT, the minutes have yet to be approved by the Board.

Board meetings are usually held every other month but were not held in August or September 2017. The February 2018 meetng was postponed until March.

The agenda for each meeting will usually be available for about a week before the meeting but will be deleted once the draft minutes are published. The agenda and relevant supporting papers are available at "Meetings of the Management Board - agenda"

These are the minutes of the Board meetings for 2018-19. Where shown as DRAFT, the minutes have yet to be approved by the Board.

Board meetings are usually held about every other month. The remaining dates for 2018 are:

18 December

Dates in 2019 will be decided in due course.

The agenda for each meeting will usually be available for about a week before the meeting but will be deleted once the draft minutes are published. The agenda and relevant supporting papers are available at "Meetings of the Management Board - agenda"

The Board of Directors makes decisions relating to the business of Healthwatch Havering (supporting the work of our volunteers).

Most decisions are made a formal Board meetings but some are made by the Directors, acting collectively, outside the formal meeting structure. These Directors' Decisions are published here.

The full minutes of every Annual and Extraordinary General Meeting are available below.

For our Annual Reports and statutory Financial Reports (Annual Accounts), click here and then go to the relevant heading.

This page contains the Company's Articles of Assocation and our Governance Statements. We keep our governance arrangements under review to ensure that they are fit for purpose and assist in achieving our aims and objectives.

On 15 March 2019, the Company was re-registered as a community interest company and its name was changed to Havering Healthwatch C.I.C. Our updated Articles of Assocation are also available below. Click here for details of what a community interest company is and does...

We are reviewing our governance arrangements follwoing the change of status and will be publishing a new Governance Statement shortly.

In these pages you will find details of the policies and procedures governing our volunteers' activities.

Our policies were reviewed in July and September 2019 and updated. The next general review is due in May 2022 but individual policies will be further updated as need arises.

Healthwatch Havering is one of thirteen Healthwatches across North, Central and East London that have joined together to improve access for disabled patients across NHS trusts. Full details are available from the Healthwatch Redbridge website (Healthwatch Havering is not responsible for the content of other websites).