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Your spotlight on local services

Health and Social Care facilities - our monitoring reports on premises and services

In this section you will find our reports on premises and services used for Health and Social Care. Healthwatch Havering has the legal right to "Enter and View" health and social care facilities, including hospitals, care and nursing homes, GPs' and dental surgeries, pharmacies and optometry shops (opticians) to see how patients and residents are being looked after or dealt with. Click here to read information from Healthwatch England about the "Enter and View" process...

This gives us the opportunity to:

·         collect the views of people using these services, their carers or relatives

·         observe the nature and quality of services

·         develop recommendations and report to those who provide and commission the service, the Care Quality Commission, Healthwatch England and any other relevant partners

Our reports are written entirely by our volunteer members (who reflect the general public's views rather than professional opinions). Once the report of a visit has been published, we will undertake follow-up - usually by an informal but unannounced visit some time later - to see what has been done to impelement any recommendations we have made, to ensure that standards have been maintained (if not improved) and to see how things are generally. Reports of these follow-up visits will also be published on these webpages.


Havering CCG, working with the CCGS for Redbridge and Barking & Dagenham, has produced three short videos to explain how pharmacies, GP hubs and the NHS111 service can help you. To see the videos and other information, visit:


GP Hubs


You can also search for local healthcare services for the borough using the myhealthlondon app by clicking here.

NHS England and the local CCG are reducing the "over-the counter" medications that can be prescribed. For more informationon this, click here.

For advice on complaining about an NHS service, click here and then click on Complaining about an NHS Service. 

The Care Quality Commission (CQC) has published its review of standards of care across England. Click here view their report The state of care, 2016/17. An interactive map, showing care facilities and their CQC ratings, can be viewed by clicking here. The CQC has urged residents and carers to think carefully when looking for a care home for a vulnerable person: click here to read what they say.

The Patient Experience Library, which provides a database of all Healthwatch reports, and reports from many other organisations concerned with health and social care, has created a series of interactive maps that enable you to find out the locations of Healthwatch organisations across England, the reports published by Healthwatch about health and care faciltities across England and data about the experiences of patients at facilities provided by NHS Trusts.

You can access the map of Healthwatch reports on health and social care facilities by clicking here

You can access the map of Local Healthwatch locations by clicking here

You can access the map of NHS Trusts' patient experience by clicking here

If you have concerns about the way in which someone you know is being looked after, whether in a care or nursing home, or in a NHS facility, or even in their own home, you can raise them with Havering's Council's Adult Safeguarding Team. Click here to go to Havering Council's Safeguarding Adults webpage for more information.

You can read about a survey of Urgent and Emergency Care services by clicking here.

All about us:

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PLEASE NOTE THAT OUR OFFICES ARE CLOSED FOR THE CHRISTMAS AND NEW YEAR BREAK FROM THURSDAY 17 DECEMBER UNTIL WEDNESDAY 6 JANUARY. We will be monitoring emails during that time but may not be able to respond straight away.

You can contact us by letter, telephone or email at:



 01708 303300


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Useful information

Did you know? You can adjust the appearance of our website by going to the top of the page and clicking on the text size and colour options.

Please note that we are unable to deal with individual complaints or problems but look at how "the system" works; if you need urgent help with a problem or complaint, please go to our Frequently Asked Questions section.

Our office is open from 9.30am-4pm, Monday to Thursday. We are closed Friday to Sunday but you can you use our voicemail to leave a message and we will get back to you as soon as we can.

Some pages on our website contain links to other websites. Healthwatch Havering cannot accept responsibility for the content of other organisations' websites.


Working to become dementia friendly - click here for more information

Havering Healthwatch C.I.C.

Queen's Court, 9-17 Eastern Road, Romford RM1 3NH