Health and Social Care facilities - our monitoring reports on premises and services
In this section you will find our reports on premises and services used for Health and Social Care. Healthwatch Havering has the legal right to "Enter and View" health and social care facilities, including hospitals, care and nursing homes, GPs' and dental surgeries, pharmacies and optometry shops (opticians) to see how patients and residents are being looked after or dealt with. Click here to read information from Healthwatch England about the "Enter and View" process...
This gives us the opportunity to:
· collect the views of people using these services, their carers or relatives
· observe the nature and quality of services
· develop recommendations and report to those who provide and commission the service, the Care Quality Commission, Healthwatch England and any other relevant partners
Our reports are written entirely by our volunteer members (who reflect the general public's views rather than professional opinions). Once the report of a visit has been published, we will undertake follow-up - usually by an informal but unannounced visit some time later - to see what has been done to impelement any recommendations we have made, to ensure that standards have been maintained (if not improved) and to see how things are generally. Reports of these follow-up visits will also be published on these webpages.
HEALTHWATCH HAVERING DOES NOT ENDORSE OR RECOMMEND ANY HEALTHCARE OR RESIDENTIAL HOME OR FACILITY
Havering CCG, working with the CCGS for Redbridge and Barking & Dagenham, has produced three short videos to explain how pharmacies, GP hubs and the NHS111 service can help you. To see the videos and other information, visit:
You can also search for local healthcare services for the borough using the myhealthlondon app by clicking here.
NHS England and the local CCG are reducing the "over-the counter" medications that can be prescribed. For more informationon this, click here.
For advice on complaining about an NHS service, click here and then click on Complaining about an NHS Service.
The Care Quality Commission (CQC) has published its review of standards of care across England. Click here view their report The state of care, 2016/17. An interactive map, showing care facilities and their CQC ratings, can be viewed by clicking here. The CQC has urged residents and carers to think carefully when looking for a care home for a vulnerable person: click here to read what they say.
The Patient Experience Library, which provides a database of all Healthwatch reports, and reports from many other organisations concerned with health and social care, has created a series of interactive maps that enable you to find out the locations of Healthwatch organisations across England, the reports published by Healthwatch about health and care faciltities across England and data about the experiences of patients at facilities provided by NHS Trusts.
You can access the map of Healthwatch reports on health and social care facilities by clicking here
You can access the map of Local Healthwatch locations by clicking here
You can access the map of NHS Trusts' patient experience by clicking here
If you have concerns about the way in which someone you know is being looked after, whether in a care or nursing home, or in a NHS facility, or even in their own home, you can raise them with Havering's Council's Adult Safeguarding Team. Click here to go to Havering Council's Safeguarding Adults webpage for more information.
You can read about a survey of Urgent and Emergency Care services by clicking here.

Healthwatch Havering - Enter & View - policy and procedures, code of conduct and information for proprietors and managers
Details of the procedures followed by Healthwatch Havering for carrying out enter and view visits are available by clicking below...
Downloads
Enter and view - code of conduct
Care Quality Commission sets out new approach to inspection of care facilities...
The Care Quality Commission (CQC) announced on 9 October 2014 details of a new approach to the way in which it inspects care homes and other facilities. Healthwatch Havering will be reflecting this new appraoch in its own Enter & View visits programme. A press release about the new approach is available below...
Downloads
Enter and View visits that are planned or have recently been carried out
The list below indicates health and social care facilities that we are planning to visit, or where we have recently carried out a visit but have not yet completed our report.
The list does NOT include facilities where our visit will not be announced in advance.
Any time quoted for the visit is approximate as there are often factors on the day that can cause delay.
We welcome the opportunity to speak to patients or residents, their families and friends during a visit so if we are proposing to visit a facility where you or a relative or friend lives or attends, please feel free to approach our members during the visit.
The reports of all of our visits are published on this website. Please bear in mind that it is not possible for us to publish a report straightaway as reports not only have to be written but they must be thoroughly vetted for accuracy and legality, and checked with - but not approved by! - the management of the facility that is being reported on, before publication. This can occasionally take some time.
Visits that have been arranged:
Reports that are in preparation for visits already carried out:
Maylands GP Surgery, Pharmacy and Parkview Dental Practice