Healthwatch Havering does not deal with individual complaints - there are other ways of dealing with them through the services in question and if we are approached we will ensure that you are referred to the right people. But we do make a note of all complaints we hear of and, if a pattern emerges that indicates there is a problem, we will follow that up.
You may find the following contact details useful...
Healthwatch Havering is not responsible for the context of other organisations' websites.
Havering Council deals with Adult Social Care (including Mental Health), Children's Services, Housing Services and a range of other local government services: telephone 01708 434343 or click for their website
Barking, Havering and Redbridge University Hospitals Trust (BHRUT) is repsonsible for Queen's and King George Hospitals: telephone 01708 435000 or click for their website
Carepoint offers individual information and advice to adults who have health or social care issues: telephone 01708 776770 & ask for Care Point, email Carepoint@familymosaic.co.uk or click here for their website
NHS England deals with complaints about General Practice, Dentists, Pharmacists and Opticians: telephone 0300 311 22 33 or click here for their website
The Patients Association helpline is the national non-disease specific helpline for anyone trying to navigate the often complex health and social care systems in the UK. The helpline service is free and confidential. The practical information and guidance the helpline gives covers:
- access to treatments
- concern about treatments
- how to make a complaint about any health or social care service
- social care
- patient’s rights and responsibilities
- changing (or finding) your GP or dentist
- seeing your medical records
The helpline will often signpost callers to other organisations when appropriate.
A call back service is provided for those who call out of hours. The helpline number 020 8423 8999 is open Mon-Fri 9.30am – 5.00pm or they can be emailed at email@example.com.
Advocacy is a support service which can help people to express their views, secure their rights, represent their interests and obtain services they need.
Advocates work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.
In Havering, the service is provided by Havering MIND. For more information, click here