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Your spotlight on local services

Health and Social Care facilities- our monitoring reports on premises and services

In this section you will find our reports on premises and services used for Health and Social Care. Healthwatch Havering has the legal right to "Enter and View" health and social care facilities, including hospitals, care and nursing homes, GPs' and dental surgeries, pharmacies and optometry shops (opticians) to see how patients and residents are being looked after or dealt with. Click here to read information from Healthwatch England about the "Enter and View" process...

This gives us the opportunity to:

·         collect the views of people using these services, their carers or relatives

·         observe the nature and quality of services

·         develop recommendations and report to those who provide and commission the service, the Care Quality Commission, Healthwatch England and any other relevant partners

Our reports are written entirely by our volunteer members (who reflect the general public's views rather than professional opinions). Once the report of a visit has been published, we will undertake follow-up - usually by an informal but unannounced visit some time later - to see what has been done to impelement any recommendations we have made, to ensure that standards have been maintained (if not improved) and to see how things are generally. Reports of these follow-up visits will also be published on these webpages.


The Care Quality Commission (CQC) has published its review of standards of care across England. Click here view their report The state of care, 2016/17. An interactive map, showing care facilities and their CQC ratings, can be viewed by clicking here.

The Patient Experience Library, which provides a database of all Healthwatch reports, and reports from many other organisations concerned with health and social care, has created an interactive map giving the location of every health or social care facility across England that is the subject of a Healthwatch report (including ours). Links are also available to relevant CQC reports.

You can access the map of health and social care facilities by clicking here

The Patient Experience Library has also created a map showing the location of every Local Healthwatch in England, with a link to every report published by each of them.

You can access the map of Local Healthwatch locations by clicking here

If you have concerns about the way in which someone you know is being looked after, whether in a care or nursing home, or in a NHS facility, or even in their own home, you can raise them with Havering's Council's Adult Safeguarding Team. Click here to go to Havering Council's Safeguarding Adults webpage for more information.

Contact us...

You can contact us by letter, telephone or email at:

Queen's Court, 9-17 Eastern Road, Romford RM1 3NH

01708 303300




Useful information

Did you know? You can adjust the appearance of our website by going to the top of the page and clicking on the text size and colour options.

Please note that we are unable to deal with individual complaints or problems but look at how "the system" works; if you need urgent help with a problem or complaint, please go to our Frequently Asked Questions section.

Our office is generally open between 9.30am and 4pm, Monday to Thursday; at other times, emails and telephone calls are monitored and will be responded to (but not necessarily immediately). We are only able to see people by prior appointment.

Some pages on our website contain links to other websites. Healthwatch Havering cannot accept responsibility for the content of other organisations' websites.


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